Road Guard Resources
Feel free to contact us directly for support
My devices is displaying:
“Blow Longer”
- Means you did not blow long enough.
- Press the OK button and the Interlock will prepare to test again.
- Take the test again and blow until the buzzer sounds.
“Blow Stronger”
- Means you did not blow hard enough.
- Press the OK button and the Interlock will prepare to test again.
- Take the test again and blow a little harder and steadier.
“Suck after Blow”
- Means you did not do the suck-back correctly.
- Press the OK button and the Interlock will prepare to test again.
- Take the test again and perform a sharp suck-back when the tone stops. Suck until a beep sounds.
“Check mouthpiece”
- Means the mouthpiece is not inserted correctly.
- Adjust the mouthpiece accordingly and press the OK button.
- Take the test again
If issues persist after troubleshooting contact us to replace your handset.
My device is acting funny:
Contact us or Road Guard immediately.
Be sure to make a note of the date and time your device displays odd behavior.
Videos and photos of display can help our technicians as well.
My vehicle is not starting:
Contact us or Road Guard immediately.
Note that your vehicle may fail to start for reasons outside of having an interlock installed.
Let our technicians or help desk guide you through common trouble shooting steps.